Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

DrivX is operated by SVN Engineering Solutions ("DrivX", "we", "us"). This policy applies to all orders placed on https://drivx.co.za.

1. Cancelling an order

You may cancel an order at any time before it has been dispatched by emailing admin@svneng.co.za or calling +27 82 576 0217 with your order number. Orders cancelled before dispatch are refunded in full. If the order has already been dispatched, it will be handled as a return under section 2.

2. Returns

You may return goods within 7 days of receiving them, for any reason. To qualify, the goods must be:

• unused and not fitted to a vehicle,
• in their original, undamaged packaging with all labels and part numbers intact, and
• accompanied by the order number or invoice.

To arrange a return, contact us at admin@svneng.co.za within the 7 days and quote your order number. We will give you a return reference and the return address. Goods sent back without a return reference may be refused.

3. Items that cannot be returned

The following items cannot be returned unless they are defective or were supplied incorrectly:

• - electrical and electronic items, including sensors, control units, switches, relays, bulbs and wiring components,
• - lubricants, oils, greases, coolants and other fluids.

4. Defective, damaged or incorrect goods

If an item arrives damaged, is defective, or is not the part you ordered, notify us within 7 days of delivery with your order number and photographs. We will collect the item at our cost and, at your choice, repair or replace it or refund you in full. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, including the six-month warranty of quality on defective goods.

5. Return shipping costs

For returns under section 2, you are responsible for the cost of returning the goods to us. For returns under section 4, we cover the cost of collection.

6. Refunds

Returned goods are inspected within 3 business days of reaching us. Once approved, the refund is processed within 2 business days. Refunds are made only to the card originally used for payment. We do not issue cash refunds or store credit. Depending on your bank, the refund may take up to 10 business days to appear on your statement. Original delivery charges are refunded only where the return falls under section 4.

7. Contact us

SVN Engineering Solutions

366 Flower Road , Clairwood, Durban, 4052

Email: admin@svneng.co.za

Phone: +27 82 567 0217